RETURNING PRODUCTS PURCHASED ON THE WEBSITE
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are not happy with your order, you have 14 days after receipt of the products to cancel your order and return the unwanted products to us.
You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty (see below). Other than in respect of items that are damaged or faulty, please make sure that the products you are returning are returned new, unworn, with all tags attached and in the original packaging, for the avoidance of doubt any times that have been worn purely to determine whether they will fit will not be classified as "worn". Any returns that do not satisfy these requirements will not be accepted and will be returned to you, Kicks District reserves the right to refuse a return due to damage or for hygiene reasons.
Your refund will be processed once we have received and validated your returned items and will be made using the payment gateway (e.g. PayPal) and/or to the card that you originally used for the payment. After cancelling your order and returning any unwanted products, we will notify you by email (within a reasonable timeframe) of your refund and will reimburse you all sums debited by us (including the cost of delivery (where all products in an order have been returned as faulty, damaged or incorrect) but excluding any supplementary costs arising as a result of the type of delivery you have selected).
Kicks District is entitled to make a deduction from the refund to reflect any loss in value of the products, where this loss has resulted from any unnecessary handling by you. Your refund will be processed as soon as possible, and in any event, the earlier of: (i) 14 days from when the products are received by us; (ii) 14 days from when you provide us with evidence that you have returned the products; and (iii) where no products have been dispatched, 14 days from when you cancel your order.